Questions & Answers

General Questions & Answers


Q: What sets Martin Gem Collection apart from other Gemstone and Jewelry companies?  


A: Martin Gem Collection has a unique history. A large portion of our loose gemstone inventory was collected over several decades by a world renowned Doctor of Archeology, Geology, Paleontology, and in addition to these doctorate degrees he was an accomplished Gemologist. The owners Kevin and Celestia Martin have owned the collection since 2013. Since coming into possession of this extraordinary collection Kevin and Celestia have extensively studied rare gems, minerals, antique, and vintage jewelry. Martin Gem Collection has an in house Gemologist, Jewelry Designer, and Appraiser. We also, offer Gemstone and Jewelry Identification Services as well as Reiki Services.  


Q: How do I contact Martin Gem Collection?  


A: You may contact us by phone at 1-850-329-0642.  You can email general questions to info@martingemcollection.com  For customer service please contact us by email at services@martingemcollection.com.


Q: Does my purchase from Martin Gem Collection come with any certificates, reports, or guarantees?  


A: For some of our gemstones and jewelry items we do offer laboratory reports from GIA Gemological Institute of America. We offer gemstone and jewelry identification services that come with a certificate issued by us when available or a certified copy of authenticity from the original manufacturer or jeweler when possible. Since portions of our collection are very old we cannot offer any guarantees of any kind. It would be almost impossible for us to do so. However, our staff Gemologist tests gems using modern testing equipment and methods to obtain accurate results. Our Appraisals are based on Real Time Market Data from many sources. Our appraisals are approximate retail value. Please keep in mind that we cannot give you any estimates on value for insurance or resale purposes.  


Q: How do I know my Diamond purchase from Martin Gem Collection is conflict free?  


A: Martin Gem Collection is a member of the Responsible Jewelry Council which is a not for profit organization that promotes ethical and responsible social and environmental practices. Martin Gem Collection operates within the Kimberley Process Certification Scheme. We do not obtain any gems from illegitimate sources or known areas of conflict.  


Q: Can I return items that I’ve purchased on the Martin Gem Collection Website?  


A: Due to the unique nature of our items we cannot accept returns, exchanges, or issue refunds. Please read each item description carefully and contact us with any questions prior to purchase. We can cancel your order upon your request as long as it’s during the processing time for your purchase. For items under $2,500.00 our processing time is generally 3-5 days. For items over $2,500.00 our processing time is typically 5-7 days. To cancel an order you must email Celestia Martin at celestia@martingemcollection.com. For Reiki and other New Age services we provide we cannot offer any refunds since these services are tailored for your individual needs or requests. For basic information on gemstones and jewelry please visit our education page Gems & Jewels 101 to help you make an informed decision prior to making a purchase.

Your Privacy & Protection

Privacy Notice & Policies


We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting martingemcollection.com, you are accepting the practices described in this Privacy Notice.  


What Personal Information About Customers Does martingemcollection.com Gather?  


The information we learn from customers helps us personalize and continually improve your Martin Gem Collection experience. Here are the types of information we gather.  


Information You Give Us: We receive and may store any information you enter on our website or give us in any other way. You can choose not to provide certain information. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, and communicating with you.  


E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from martingemcollection.com. We make every effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail from us, please opt out at any time. 


Information We Store: We do store your address, and order amount for any disputes and for our annual taxes however, we do not store any of your debit/credit card information except for the last (4) digits. Under no circumstances will we sell your information or display it in any way without your consent given to Martin Gem Collection by you signing a waiver for us to do so. If we would like to use a review/comment(s) written by you about our products or services on our website or any of our social media venues we will always ask permission first no exceptions. We hold your privacy in the highest regards.  


Does Martin Gem Collections Website Share the Information It Receives?  


Information about our customers is an important part of our business, and we are not in the business of selling it to others period.  With Your Consent: Other than as set out above, you will receive notice when/if we might like to use the information you provide such as reviews or comments. We will never post anything without your written consent. The only exception to this is if you (yourself) post a review or comment on our website, on our community board, or on any of our social media venues. If you post a review or comment willingly on any of our public platforms you are automatically authorizing us to use it for business purposes such as advertising and promotions. If you choose to post publicly we cannot be held liable for any of your information or posts being used/received by other parties. Please only post reviews/comments if you are comfortable with it being displayed publicly online.  


How Secure Is Information About Me?  


We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing but we do not store this information after the transaction has cleared with the appropriate payment processing groups.  


What About Third-Party Advertisers and Links to Other Websites?  


Our site may include third-party advertising and links to other Websites. If you decide to leave the martingemcollection.com page and click on an advertisement we cannot be held liable for any information, theft, fraud, products or services not offered by martingemcollection.com, or any damages you may incur by visiting other sites. We are not responsible for any information that an advertised website may gather about you. Once you leave our site we cannot guarantee your information under the terms and conditions of this notice.  


Are Children Allowed to Use Martin Gem Collection.com?  


We do not sell products for purchase by children. We may sell children's products for purchase by adults. If you are under 18, you may use Martin Gem Collection.com only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under the age of 18 without the consent of the child's parent or guardian.   


What if My Identity and/or Payment Methods Are Used Without My Permission? 


If you suspect that you have been a victim of identity theft and you have received unauthorized charges from martingemcollection.com or if you suspect your information has been used on any of our sites without your permission you should contact the owners Kevin or Celestia Martin immediately at the following email addresses kevin@martingemcollecton.com or celestia@martingemcollection.com we will work with you to correct the situation in a timely manner.  


Conditions of Use, Notices, and Revisions:  


If you choose to visit martingemcollection.com, your visit and any dispute over privacy is subject to this Notice and other possible updates, changes, or addendums, including limitations on damages, resolution of disputes, and application of the law which may vary from state to state. If you have any concerns about privacy at martingemcollection.com, please contact us with a thorough description, and we will try to resolve any issues or concerns you may have regarding privacy to the best of our ability. Our business changes constantly, and our Privacy Notice may/will change also. We may e-mail periodic reminders of our notices terms and conditions, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, we will never materially change our policies and practices to make them less protective of customer information.    


Information from Other Sources:


Examples of information we receive from other sources include updated delivery stats, address information from our carriers or other third parties if affiliated. We use this information for the purposes of business record accuracy, delivering your purchases, or communicating with you by email or phone according to your preference. Account information such as email addresses, phone numbers, and physical addresses, product or services purchases is only kept on file for your convenience when shopping on the martingemcollection.com site or for our practical business purposes outlined above in this notice. Please feel free to contact us with any questions or concerns regarding this notice or any of our policies. Please leave us a detailed message so, that we may serve you in an efficient and timely manner. 

You may call us at 1-850-329-0642 or email us at info@martingemcollection.com.

Disclaimers & Legal Information

Additional Information


Disclaimers for Martin Gem Collection 


If you require any more information or have any questions about our site’s disclaimer, please feel free to contact us by email at info@martingemcollection.com.  


Disclaimers for martingemcollection.com 

All the information on this website is published in good faith and for general information purpose only with consent of any other materials used by outside sources. 


Martin Gem Collection does not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information you find on this website (martingemcollection.com), is strictly at your own risk. 


Martin Gem Collection will not be liable for any losses and/or damages in connection with the use of our website. From our website, you can visit other websites by following hyperlinks to such external sites. While we strive to provide only quality links to useful and ethical websites, we have no control over the content and nature of these sites. These links to other websites do not imply a recommendation for all the content found on these sites. Site owners and content may change without notice and may occur before we have the opportunity to remove a link which may have gone ‘bad’. Please be also aware that when you leave our website, other sites may have different privacy policies and terms which are beyond our control. Please be sure to check the Privacy Policies of these sites as well as their “Terms of Service” before engaging in any business or uploading any information. 


Consent By using our website, you hereby consent to our disclaimer and agree to its terms. Update Should we update, amend or make any changes to this document, those changes will be prominently posted here.

Shipping & Handling

Shipping Policies and Procedures


Orders under $2,500.00 have a processing time of 3-5 business days for payment processing. Once payment has cleared we will ship your order according to your preferred shipping method.  


Orders over $2,500.00 have a longer processing time of 5-10 business days for payment processing. Once payment has cleared we will ship your order according to your preferred shipping method.  


International and Domestic Shipping rates are based on the weight of the package. There may also be additional charges for International Shipping if any Customs, Taxes, or Other Fees apply when shipping to the specified area.  


Most orders will require a signature of receipt. We cannot deliver to P.O. Box addresses for this reason.  


For Domestic Priority, 1-Day Priority, 2-Day Priority and Standard Shipping through U.S. Postal Service we offer free shipping to all states excluding Alaska, Hawaii, and Puerto Rico.  Charges apply for the above listed states.  


Shipping Costs are calculated at time of checkout when you enter your shipping method and address.  Martin Gem Collection uses the following Common Carriers for Shipping:   


Carrier                                                                                                 Contact Phone Numbers 


UPS                                                                                                              1-800-742-5877                                                                                                                           

U.S. Postal Service                                                                                   1-800-222-1811                                                                                                

FedEx                                                                                                           1-800-463-3339                                                                                                                       

DHL Express                                                                                               1-800-225-5345                                                                                                            


We will provide you with a tracking number as soon as your order has been processed and shipped.


Returns, Refunds & Exchanges

Our Return, Refund, Exchanges and Cancellation Policies


Thanks for shipping with Martin Gem Collection. 

We want you to be fully informed before you make a purchase with us. If you have any questions please contact us prior to purchase. Below you will find our Returns, Refunds, Exchanges, and Cancellation Policies.  


Returns


Due to the unique nature of our one of a kind items we cannot offer returns. If you have any questions about one of our products or services please contact us prior to purchase so we may help you make the best decision.  


Refunds


We cannot give refunds on any services provided such as Appraisals, Gem & Jewelry Identifications, Custom Design Services, or any of our Natural Healing Services since these services are tailored to your specific needs or requests.  


Refunds for Handcrafted Jewelry


Usually we do not offer refunds on our Handcrafted Jewelry however, if you receive a damaged item from our Handcrafted Jewelry Collection please take pictures or video immediately after unpacking your item and send them to Celestia Martin with a request for a refund. Celestia will be happy to help you get a full refund for damaged Handcrafted Jewelry items. Please send pictures or videos with you request to celestia@martingemcollection.com


Refunds on Antique or Vintage Jewelry


We cannot offer refunds, returns, or exchanges on any of the items in our Antique or Vintage Jewelry Collections. These items are from a very old previously owned private collection. 

In addition we cannot be held liable for any damages that are not noted in the individual description or attest to the accuracy or authenticity of the piece. 

We do provide the most accurate documentation according to our in house research, the original documents that came with the pieces such as reports from the original jeweler, any certifications or reports we may have from laboratories or letters from a specialized authentication source, as well as any historic photos, mining reports or additional information. 

We use modern  up to date testing methods to authenticate each piece to the best of our abilities.  


Refunds on Any Loose Gems


We cannot process refunds on any of our gemstones. A large portion was previously owned and is historic. Most gems come with documentation, photos, testing results, and reports when available. We do our best to test each gem for positive identification and validate each report given to us from laboratories we use for specialized testing or may have received from the original owner. We will be happy to provide you with any of this information prior to your purchase upon written request. You can find our request forms on our F.A.Q.’s page under forms. Please fill out the form and email our request to service@martingemcollection.com.  


Exchanges


We do not offer exchanges of any kind since each one of our items are as unique as a fingerprint. Please contact us with any questions you may have about any of our items prior to your purchase. We’re happy to help and provide you with the information you need to make the best decision.  


Cancellations


We do offer cancelation of orders per your written request as long as it falls within the processing time for your purchase. 

Orders under $2,500.00 usually have a processing time of 3-5 business days. 

Orders over $2,500.00 will usually have a processing time of 5-10 business days. 

If you wish to cancel your order please contact us as soon as possible by email at service@martingemcollection.com in the subject line please note “Cancellation of Order Request” It’s important that you contact us as soon as possible as some credit card companies process payments faster than others. 

If you wish to cancel your order we will issues the full amount of the purchase back to the original payment method used.   


Once again, please do not hesitate to contact us with any questions you may have about our products or services prior to purchase. Please allow us 24-48 hours to respond.  


Thank you for your interest in Martin Gem Collection.


Forms

GEMSTONE REPORT INFORMATION REQUEST FORM (docx)

Download

JEWELRY CERTIFICATION (docx)

Download

NATURAL HEALING INTAKE FORM (docx)

Download